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General DSL Terms
and Conditions: The Terms of Service
in this Agreement (the “Agreement”) are entered into by and between
the subscriber (“you,” “your” or “Subscriber”)
and SWI Communications dba USAConnex (“USAConnex,” “us”
or “we”). You are deemed to have accepted this Agreement upon the
earliest of: (a) your submission of an order; (b) your accepting
the terms and conditions electronically during the ordering process; or
(c) your use of the Service (as defined herein). This Agreement
includes the terms set forth herein, the Acceptable Use Policy, the Privacy
Policy, and all other materials specifically referenced in this Agreement,
all of which are incorporated by reference herein. This Agreement sets
forth the terms and conditions under which you agree to use the Service.
1. SERVICE.
USAConnex will provide you with dedicated access to the Internet, subject
to the terms and conditions set forth herein (the “Service”). Speeds
on the various plans will vary depending on many factors, including but
not limited to distance from the local service provider’s central office,
internet congestion, upload and download speed of your destination server.
Service is provided in conjunction with a circuit provider, which may
be your local phone company. The circuit provider retains the right to
cancel the service before or after installation at their sole discretion
at any time. Although pre-qualification provides a good measure of certainty
regarding service availability, it is not a guarantee of service. We recommend
waiting until service is installed and tested for a few weeks before assuming
that service will be available and of good quality.
2. PROVIDERS.
The application of certain terms herein vary depending on whether the
phone line or circuit for a Subscriber is SBC (an “SBC Subscriber”),
Verizon (a “Verizon Subscriber”), Covad (a “Covad Subscriber”),
or MCI (an “MCI Subscriber”). USAConnex breaks out each phone
line or circuit for a Subscriber by Networks. A Subscriber in “Network
1” or “Network 2” is a SBC Subscriber, a Subscriber
in “Network 3” is a Verizon Subscriber, a Subscriber in “Network
4” is a Covad Subscriber, and a Subscriber in “Network 5”
is a MCI Subscriber.
3. SUBSCRIBER
INFORMATION. You acknowledge that you are eighteen (18) years of age
or older, and you agree that you have the legal authority to enter into
this Agreement and affirm that the information you supply to us is correct
and complete. You understand that USAConnex relies on the information
you supply and that providing false or incorrect information may result
in Service delays or the suspension or termination of your Service. You
agree to promptly notify USAConnex whenever your personal or billing
information changes, including without limitation, your name, address,
telephone number, and credit card number and expiration date, if applicable.
4. GENERAL
PRICING AND FEES. USAConnex’s prices are shown in the Pricing
Schedule and you will be charged based on the Plan and Options you select
during the ordering process. A Subscriber who selects a “Month to
Month” Plan (a “Monthly Subscriber”) will pay the monthly
price(s) listed on the Pricing Schedule corresponding to the Plan and Options
chosen by such Monthly Subscriber at the time of order. However, such monthly
prices are subject at any time to increase to USAConnex’s then current
prices. A Subscriber who selects a “1 Year Contract” Plan (an “Annual
Subscriber”) will pay the monthly price(s) listed on the Pricing
Schedule corresponding to the Plan and Options chosen by such Annual Subscriber
at the time of order. Such monthly prices for Annual Subscribers are guaranteed
for the initial twelve (12) month Term. Following the initial twelve (12)
month Term, an Annual Subscriber will automatically become a Monthly Subscriber
and will pay USAConnex’s then current prices, subject to increase
as described above, unless such Subscriber registers for a new “1
Year Contract” Plan at such time, to the extent available. An Annual
Subscriber may upgrade or downgrade their DSL Service to a different speed
plan during their initial (12) month Term. Any such Annual Subscriber so
upgrading or downgrading may, at the time of upgrade or downgrade, select
either (a) a “Month to Month” rate, in which case such Subscriber
shall continue to be subject to all of the terms and conditions of this
Agreement for the remainder of such Subscriber’s initial twelve (12)
month Term and following such initial Term, such Subscriber will automatically
become a Monthly Subscriber and will pay USAConnex’s then current
prices, subject to increase as described above, unless such Subscriber
registers for a new “1 Year Contract” Plan at such time, to
the extent available or (b) a “1 Year Contract” Plan, in which
case such Subscriber’s initial twelve (12) month Term shall restart
on the date of such upgrade, provided that such Subscriber shall continue
to be subject to all of the terms and conditions of this Agreement for
the period prior to such upgrade or downgrade. In addition, all Subscribers
are responsible for all applicable taxes, telecommunication surcharges
or other governmental charges due on the Services, all of which are subject
to change at any time. The current FUSF (Federal Universal Service
Fund) is two dollars and twenty-one cents ($2.21) for SBC Subscribers,
three dollars
and eleven cents ($3.11) for Verizon Subscribers, three dollars and
fifty-six cent ($3.56) for Covad Subscribers, and three dollars and four
cents ($3.04) for MCI Subscribers. Texas Residents are also subject
to an Internet Tax on all monthly services of eight and three-tenths percent
(8.3%) after the first twenty-five dollars ($25.00). When possible,
USAConnex
will break out such charges on the monthly invoice. You may change your
plan speed at any time. A fifty dollar ($50.00) downgrade fee will apply
to any SBC Subscriber or MCI Subscriber who downgrades their speed. A thirty-five
dollar ($35.00) fee will apply to any Verizon Subscriber who upgrades or
downgrades their speed. A ninety-nine dollar ($99.00) fee will apply to
any Covad Subscriber who upgrades or downgrades their speed. A fifty dollar
($50.00) fee will apply to any Subscriber who switches from a Static IP
to a Dynamic IP. Promotional packages are only available to first time
USAConnex Subscribers.
5. SETUP
AND ACTIVATION FEES. Upon entering into this Agreement, a
non-refundable
setup fee (sixty dollars ($60.00) in the case of SBC and Verizon
Subscribers, and two hundred and fifty dollars ($250.00) in the case
of
a Covad Subscriber)
will apply to all Monthly Subscribers other
than MCI Subscribers and Annual Subscribers who automatically become
Monthly
Subscribers at the expiration of their initial twelve (12) month term.
Upon entering into this Agreement, a non-refundable activation fee
of
one hundred dollars ($100.00) will apply to all MCI Subscribers. Upon
entering into this Agreement, a non-refundable activation fee of
one hundred
dollars ($100.00) will apply to all Annual Covad Subscribers.
6. PAYMENT,
LATE FEES AND OTHER CHARGES. There is no money back guarantee for
any Services unless specifically written in a special one time promotion.
There are no pro-rated refunds for unused time. Unless otherwise stated
in the Pricing Schedule, USAConnex will invoice Subscribers monthly.
Invoices will be on a full calendar month basis. New Subscribers who enter
into this Agreement after the first day of any month will be billed on
a pro-rated basis for their first month of Service and thereafter on a
full calendar month basis. Subscribers agree to pay within twenty (20)
days from receipt of an invoice. If a Subscriber does not pay an invoice
within such twenty (20) day period, USAConnex may deny, discontinue or
otherwise suspend such Subscriber’s Service until full payment is received.
Subscribers are responsible for paying monthly subscription fees while
Services are suspended due to non-payment. All accounts suspended for
non-payment are subject to a ten dollar ($10.00) re-activation fee. Subscribers
are responsible for any disputed charges beyond sixty (60) days from the
date of the charge. Any account which goes into collection status will
be transferred to a collection agency and incur a twenty-five dollar ($25.00)
processing fee and all other applicable fees and charges. Subscribers
must pay a twenty-five dollar ($25.00) service charge on all returned checks,
disputed credit cards, and credit card chargebacks. Past due accounts
will accrue a monthly charge of one and one-half percent (1.5%) of the
past due balance or one dollar ($1.00), whichever is greater.
7. DIAL-UP USERS
UPGRADING TO DSL SERVICE. If a subscriber to USAConnex’s Dial-Up
service upgrades to DSL Service and, pursuant to their agreement with
USAConnex covering such Dial-Up service, the Subscriber is entitled to
a credit equal to their remaining unused prepaid Dial-Up fees toward DSL
Service (their “Dial-Up Credit”), upon entering into this Agreement,
the Subscriber can apply their Dial-Up Credit toward their Service fees.
However, the Dial-Up Credit can only be used as a credit against their
Service fees under this Agreement and the Subscriber will not receive
a refund of any unused portion of their Dial-Up Credit not applied toward
their Service fees.
8. EQUIPMENT.
USAConnex will provide a SBC, Verizon, Covad or MCI Subscriber with the
free use of a modem (California use tax is required in California). Subscriber
must return to USAConnex the complete modem kit in a useable condition
at Subscriber’s expense within thirty (30) days of termination of
the Service by Subscriber or USAConnex. Subscriber must pay
ninety-nine dollars and ninety cents ($99.90) plus applicable taxes to
purchase any modem Subscriber does not return to USAConnex in working
condition within such thirty (30) day period.
9. SOFTWARE.
In connection with our provision of the Service, we may provide to you,
via download, CD, other media, or other delivery method, the use of certain
software which is owned by USAConnex or its third party licensors, providers
and suppliers, and which may be provided free or for a fee, including
client and/or network security software (the “Software”). We reserve
the right to update or change the Software from time to time and you agree
to cooperate in performing such steps as may be necessary to install any
updates or upgrades to the Software. You may use the Software only as
part of or for use with the Service and for no other purpose. The Software
may be accompanied by an end user license agreement from USAConnex or
a third party. Your use of the Software is governed by the terms of that
license agreement and by this Agreement, where applicable. You may not
install or use any Software that is accompanied by or includes an end
user license agreement unless you first agree to the terms and conditions
of the end user license agreement
10. TERM.
This Agreement is effective upon Subscriber’s acceptance as provided
above and shall continue until terminated by Subscriber or USAConnex
pursuant to this Agreement. Each Monthly Subscriber is on automatically
renewing monthly terms beginning on the first day of each calendar month
(or, for the first monthly term, the full or partial month beginning
with Subscriber’s acceptance as provided above). An Annual Subscriber
is on a twelve (12) month term beginning on the day such Subscriber accepts
the terms of this Agreement as provided above. An Annual Subscriber who
upgrades or downgrades to a “Month to Month” rate during
their initial twelve (12) month Term pursuant to section 4, shall continue
to be on the same twelve (12) month Term. An Annual Subscriber who upgrades
or downgrades to a “1 Year Contract” Plan during their initial
twelve (12) month Term pursuant to section 4, shall begin a new initial
twelve (12) month Term on the date of such upgrade. Following the initial
twelve (12) month Term, an Annual Subscriber will automatically become
a Monthly Subscriber.
11. TERMINATION
BY SUBSCRIBER.
Subscriber may terminate this Agreement at any time for any reason by
providing USAConnex with
a thirty (30) day written notice in the form of a valid written termination
request and paying all fees and other charges accrued or otherwise payable
under the terms of this Agreement. Such thirty (30) day period begins
on the date on which USAConnex receives Subscriber’s valid written
termination request. A Monthly Subscriber’s termination will be
effective on the later of (a) the end of last day of the calendar month
during which such thirty (30) day period ends (e.g., a valid written
termination request received by USAConnex any time during January will
result in termination effective at the end of February) or (b) the end
of last day of the calendar month requested by the Monthly Subscriber.
An Annual Subscriber’s termination, if received by USAConnex at
least thirty (30) days prior to the end of their twelve (12) month term,
will be effective at the end of such twelve (12) month term, unless such
Annual Subscriber requests an earlier date. Notwithstanding the foregoing
provisions of this section 11, if USAConnex receives a written termination
request from a Subscriber, USAConnex may, in its sole discretion, terminate
this Agreement on a date earlier than the date otherwise prescribed by
this section 11. If this Agreement is terminated prior to the
end of an Annual Subscriber’s twelve (12) month term, such Annual Subscriber
must pay, in addition to all fees and other charges accrued or otherwise
payable under the terms of this Agreement, an early termination fee in
the amount of two hundred and fifty dollars ($250.00) (“Early Termination
Fee”). In the event an Annual Subscriber terminates this Agreement
prior to the end of their twelve (12) month term because of a service-related
problem not caused by the Subscriber that USAConnex has failed to cure
after what USAConnex determines in its sole discretion to be a reasonable
amount of time based on the circumstances, the Subscriber is entitled
to a waiver of the Early Termination Fee. For such waiver to apply, the
reason for the waiver stated above must have occurred before termination
and the Subscriber must report such reason for termination to USAConnex
in its valid written termination request. USAConnex must in turn be
given the opportunity to resolve the problem and the Subscriber must
be willing to troubleshoot with USAConnex as well as be available for
and authorize the dispatch of a network provider technician. USAConnex
does not monitor Subscriber accounts for activity, and absence of activity
or cancellation of a Subscriber’s telephone number will never constitute
a termination request. A written termination request is valid only if
it includes your DSL phone number, main username, date you wish
the service to be cancelled and the reason for canceling and is submitted using one
of the following methods:
1. Online at http://www.usaconnex.com
2. Via email at cancel@usaconnex.com
3. Via fax at 888-281-5565
4. Via mail to: USAConnex
9530 Hageman Rd., Ste.B #137
Bakersfield, CA 93312
12. TERMINATION
BY USAConnex. If, in USAConnex’s sole discretion, (a)
a Subscriber is in breach of any of the terms of this Agreement (including
but not limited to the Acceptable Use Policy); (b) a Subscriber’s
use of the Service is prohibited by law or is disruptive to, adversely
impacts or causes a malfunction to the Service, USAConnex’s servers or
other equipment, or the use and enjoyment of other users; (c) a
Subscriber acts in an abusive or menacing manner when dealing with
USAConnex’s
technical support staff, customer service staff or any other USAConnex
employees or representatives; (d) USAConnex receives an order
from a court to terminate a Subscriber’s Service; or (e)
USAConnex
for any reason ceases to offer the Service, then USAConnex at its sole
election may terminate or suspend such Subscriber’s Service immediately
without notice. For a termination in accordance with this paragraph, Subscriber
remains liable for all unpaid fees and other charges accrued or otherwise
payable under the terms of this Agreement, including without limitation
the Early Termination Fee and equipment charges set forth herein, if applicable.
13. TERMINATED SUBSCRIBER.
USAConnex, in its sole discretion may refuse to accept a Subscriber’s
application for renewal or resubscription following a termination or suspension
of such Subscriber’s use of the Service. If a Subscriber’s Service is
terminated for any reason, such Subscriber, upon approval by USAConnex,
may enter into a new Agreement and must pay a new setup or activation
fee as provided above. Upon the termination of a Subscriber’s use of the
Service, USAConnex has the right to immediately delete all data, files
and other information stored in or for the Subscriber’s account without
further notice to the Subscriber.
14. SPEED OF SERVICE.
Speed rate depends upon the Subscriber’s Plan and line capabilities
(e.g., loop length, line condition, gauge of copper wire and Phone Company
provisioning). The maximum speed for ADSL is stated under optimal conditions
and may vary significantly. Speeds are subject to a 20% overhead (e.g.,
768k stated speed = 768k times 80% throughput = 614k actual speed). Minimum
speeds are offered for a SBC Subscriber and are based on the package’s
listed minimum speed minus 20% overhead (e.g., 384-1500k/128-256k stated
speed = 384k times 80% throughput = 307k actual speed.) Actual speeds
that fit the 80% of the minimum throughput criteria are considered acceptable.
A Verizon, Covad or MCI Subscriber has no minimum speeds. All Services
are provided on an AS IS basis and throughput speeds are not guaranteed.
15. EASY ISP CHANGE FOR
SBC SUBSCRIBERS. Completing the SBC ISP change form authorizes SBC
to terminate DSL service with your current Internet service provider and
further authorizes SBC to establish DSL service with USAConnex. Opting
to use the ISP change process will reduce or eliminate the amount of downtime
that you may experience when switching from your current Internet service
provider to USAConnex. Most Subscribers experience less than twenty four
(24) hours of downtime during this process but overall downtime can be
between zero (0) and four (4) business days. You are responsible, and
you hold USAConnex harmless, for any and all early termination, cancellation
or other fees, charges or obligations resulting from your change of Internet
service provider.
16. INSTALLATION.
Unless otherwise requested by the Subscriber, the first available installation
date will be provided. Any installation date provided to a Subscriber
is only an estimate and is no way a guaranteed installation date. Subscribers
understand and agree that circumstances may arise which delay a Subscribers
estimated installation date and any such delay will not be considered
a breach of this Agreement by USAConnex. Payment for your initial month’s
service (and if applicable: setup fees, installation fees, and equipment)
must be received prior to your turn-on date in order for your setup instructions
and IP information to be released to you. If your payment is not received
by your turn-on date, you will be responsible for the service fees even
though your IP and setup information has not been provided to you. A Subscriber’s
computer must be equipped with an Ethernet Network Interface (NIC) card
for proper DSL operation. USAConnex does not include a PCI NIC card as
part of the modem package.
17. SELF-INSTALLATION.
Self-installation allows the Subscriber to install their DSL equipment.
This option provides service to the minimum point of entry (“MPOE”)
of your phone service. Your MPOE is normally located outside your building.
Inside wiring and inside wiring repair is not included with this option.
If inside wiring or inside wiring repair is required, you must contract
with your circuit provider or other professional for such work at your
own cost. Faulty inside wiring is not grounds for cancellation of your
contract. Multi-line phones, phone systems, alarm system or special
phone configuration may require a professional installation or special
multi-line phone filters. USAConnex does not provide nor is responsible
for any special equipment including but not limited to a POTS splitter
or multi-line phone filters. A required professional installation, need
for special equipment in order to establish a connection or an incompatible
phone line or phone system is not grounds for cancellation of your contract.
A sixty dollar ($60.00) transfer fee will apply to any Subscriber who
must transfer their service to a standard phone line due to an incompatible
phone line or phone system.
18. PROFESSIONAL
INSTALLATION. Subscribers may request a Professional Installation
for a one-time fee of two hundred dollars ($200.00) in the case of
an
SBC Subscriber, one hundred ninety-nine dollars ($199.00) in the case
of an MCI Subscriber, one hundred twenty-seven dollars and fifty
cents ($127.50) in the case
of a Verizon Subscriber and one hundred seventy-five dollars ($175.00)
in the case of a Covad Subscriber. The Professional Installation includes
setup
of
Subscriber’s DSL modem only, including inside wiring if needed.
It does not include installation of Subscriber’s network card
or setup of Subscriber’s computer.
19. SUBSCRIBER SUPPLIED
MODEM. If a Subscriber supplies their own modem, the Subscriber
assumes the risk of service incompatibility. Incompatible Subscriber modems
or other Subscriber equipment shall not relieve Subscribers from any of
their obligations under this Agreement while troubleshooting defective
or incompatible equipment even if Subscriber’s Service is down during
such periods of troubleshooting.
20. DIAL-UP SERVICE.
DSL Service from USAConnex does not include dial-up access. A Subscriber
can add dial-up service for unlimited access to the Internet at the rate
of five dollars ($5.00) per month. USAConnex will not be responsible
for any phone charges incurred while dialing our service. You should check
with your local phone company to make sure the number you use is a local,
toll-free call from your area. A Subscriber who adds dial-up service is
licensed to a single account for one connection at any given time. Simultaneous
logins are not allowed, and will result in suspension of your dial-up
access. Dial-up service is not intended to be a dedicated line. Dedicated
modems or unmonitored modems connected via dial-up service on a continuous
basis are not allowed and will result in the cancellation of your dial-up
access. All dial-up connections are automatically terminated after twelve
(12) hours of continuous use.
21. SUBSCRIBER PREMISE
EQUIPMENT. The PPPoE connection will allow one computer to use your
DSL connection. Static IP accounts include a DSL bridge which can be used
ahead of one computer or router provided by you. USAConnex does not provide
support for router(s). All packages include basic instructions and support.
22. TECHNICAL SUPPORT.
USAConnex assumes that the Subscriber has a basic understanding of their
computer. USAConnex will
not train you in basic computer skills (e.g., deleting files or creating
directories). Technical support is intended to facilitate the setup of
your properly functioning computer system for access to our services.
Your computer must recognize your modem or network card, and receive
a dial tone or network link connectivity before any technical support
will be dispensed. Our technical support staff is not trained to, has
no obligation to and will not assist you in installing and/or troubleshooting
modems, network cards, routers, complex network configurations or telephone
lines, neither will they provide any technical assistance or support
for any third party Software. USAConnex is not responsible for connection
problems due to a computer that is infected with viruses, spyware or
malware. It is the Subscriber's responsibility to initiate and be available
for technical support during USAConnex's hours of operation. If a Subscriber
wishes to utilize USAConnex's technical support, the Subscriber must
be available to help troubleshoot the connection or computer setup.
USAConnex
does not provide on-site technical support. However phone company technicians
may be dispatched to troubleshoot the circuit with a Subscriber's approval.
The Subscriber is solely responsible for all charges involved with dispatching
a technician to troubleshoot their line. For SBC Subscribers and Verizon
Subscribers, charges are currently sixty dollars ($60.00) per visit or
truck roll which includes one-half (1/2) hour of work and thirty-five
dollars ($35.00) for each additional one-half (1/2) hour of work. For
MCI Subscribers, charges are currently ninety-nine dollars ($99.00) per
visit and any additional inside wiring charges require a minimum one-half
(1/2) hour of work at one hundred ninety-nine dollars ($199.00) per hour.
For Covad Subscribers, charges are currently ($175.00) per visit which
includes one-half (1/2) hour of work. All such charges are subject to
change with no prior notice. Subscriber understands and agrees that any
such technician or other person dispatched to troubleshoot Subscriber's
line is not an employee or agent of USAConnex and USAConnex is not
liable for any damages, costs or expenses relating to or arising from
any acts, errors or omissions by any such technician or other person.
23. COMPLIMENTARY
SERVICES. Personal web space, pop up stopper and online virus
scan are complimentary services and carry no uptime or throughput
guarantees and minimal technical support.
24. ANTI-SPAM, ANTI-VIRUS
AND ANTI-PHISHING FILTERS.
The anti-spam and anti-virus and anti-phishing filters are services available
for Subscribers. The anti-spam and anti-phishing features are off by
default and the anti-virus feature is on by default. Subscribers wishing
to change these settings must do so by using the mail options interface
available at: https://mail.usaconnex.com. The anti-virus
server software is a commercially available third party product designed
to stop viruses before they reach your mail box. USAConnex takes no
responsibility for your computer and any viruses not blocked by the software.
USAConnex highly recommends using third party virus protection software
that runs on your computer in addition to the anti-virus filter to better
ensure virus protection. USAConnex takes no responsibility for legitimate
virus free email that is blocked by virus software. The anti-spam and
anti-phishing products allow Subscribers to enable default or customized
settings for spam phishing protection. The spam that is filtered will
be moved to a folder labeled “SPAM” and can be accessed from
the webmail interface (http://mail.usaconnex.com). Messages will
be stored in the SPAM folder and can be retrieved for up to ten (10)
days. Messages ten (10) days or older will automatically be permanently
deleted by the server. It is the Subscriber’s responsibility to
check these messages to ensure no legitimate email was filtered.
USAConnex
is not responsible for any email messages, legitimate or not, that are
filtered or deleted by the spam filtering software. The anti-phishing
filter will flag messages that are detected as possible phishing schemes.
USAConnex is not responsible for any email messages, legitimate or not,
that are filtered or deleted by the anti-phishing filtering software.
USAConnex is not responsible for any email messages, legitimate or not,
that are not filtered or deleted by the anti-phishing filtering software.
25. MAINTAINING
CURRENT TELEPHONE SERVICE. DSL service shares the Subscriber’s
current telephone line and service. It is the Subscriber’s sole responsibility
to maintain the phone line and phone number of original installation
in continuous
working order with the local phone company in order to receive the Services.
A Subscriber who disconnects telephone service remains responsible
for
monthly service fees, Early Termination Fees and all other fees, charges
and other obligations provided for in this Agreement. A sixty dollar
($60.00) transfer fee will apply to any SBC, Verizon, Covad or MCI
Subscriber who changes their current telephone service. This includes
but is not limited to change of phone number, change of phone line
or change of service location. A change in phone service will result
in downtime while service is reestablished.
26. IP ADDRESSES.
Each Subscriber is allowed one (1) computer device per IP address. Upon
expiration, cancellation or termination of this Agreement, a Subscriber
must relinquish any IP addresses or address blocks assigned to them by
USAConnex. USAConnex may choose to assign any Subscriber a new IP address
at any time.
27. ACCEPTABLE USE.
Subscriber agrees to use the DSL Service in accordance with USAConnex’s
acceptable use policy (“Acceptable Use Policy”) published at
http://www.USAConnex.com/aup.htm.
USAConnex reserves the right to make changes to the Acceptable Use Policy
without notice.
28. PRIVACY POLICY.
DSL Extreme will treat each Subscriber’s personal information in accordance
with USAConnex’s privacy policy (“Privacy Policy”) published at
http://www.USAConnex.com/privacy.php.
Subscriber agrees to the terms of the Privacy Policy. USAConnex reserves
the right to make changes to the Privacy Policy without notice.
29. PORT FILTERING.
A port 25 (outgoing mail) filter is applied to all Subscribers to prevent
against spam generated from our network. Subscribers who wish to have
the filter removed in order to run a mail server may do so by registering
at http://secure.USAConnex.com/reg_server.
By registering your mail server with USAConnex, you are agreeing to the
terms and conditions listed at
http://www.USAConnex.com/aup.htm.
In addition, USAConnex will periodically scan port 25 over your DSL line
to make sure your mail server is not an open relay. If USAConnex finds
an open relay on your mail server, the port 25 filter will be reinstated
and you will be notified by the contact email address entered above.
USAConnex
reserves the right to block any port without prior notice to protect the
network and its Subscribers from potential virus attacks spreading over
a certain port.
30. WARRANTIES AND LIMITATIONS
OF LIABILITY.
YOU ACKNOWLEDGE AND AGREE THAT THE SERVICE, EQUIPMENT
AND SOFTWARE SUPPLIED HEREUNDER IS PROVIDED ON AN “AS IS” OR “AS AVAILABLE”
BASIS, WITH ALL FAULTS. EXCEPT AS OTHERWISE SPECIFICALLY SET FORTH IN
THIS AGREEMENT AND AS OTHERWISE SPECIFICALLY SET FORTH IN ANY MANUFACTURER
WARRANTY FOR ANY SOFTWARE OR EQUIPMENT PROVIDED BY USACONNEX (BUT ONLY
IF SUCH WARRANTY IS INCLUDED WITH SUCH SOFTWARE OR EQUIPMENT). USACONNEX
(AND ITS OFFICERS, EMPLOYEES, PARENT, SUBSIDIARIES, AND AFFILIATES), ITS
THIRD PARTY LICENSORS, PROVIDERS AND SUPPLIERS DISCLAIM ANY AND ALL WARRANTIES
FOR THE SERVICE, SOFTWARE AND EQUIPMENT WHETHER EXPRESS OR IMPLIED, INCLUDING
BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE, ACCURACY, NON-INFRINGEMENT, NON-INTERFERENCE,
TITLE, COMPATIBILITY OF COMPUTER SYSTEMS, INTEGRATION, AND THOSE ARISING
FROM COURSE OF DEALING, COURSE OF TRADE, OR ARISING UNDER STATUTE. NO
ADVICE OR INFORMATION GIVEN BY USACONNEX OR ITS REPRESENTATIVES SHALL
CREATE A WARRANTY. USE OF USACONNEX TECHNICAL SUPPORT IS AT YOUR OWN
RISK AND IS NOT WARRANTED.
USACONNEX DOES NOT WARRANT OR GUARANTEE THAT DSL SERVICE
CAN BE PROVISIONED TO YOUR LOCATION, OR THAT PROVISIONING WILL OCCUR ACCORDING
TO A SPECIFIED SCHEDULE, EVEN IF USACONNEX HAS ACCEPTED YOUR ORDER FOR
DSL SERVICE. THE PROVISIONING OF DSL SERVICE IS SUBJECT TO CIRCUIT AVAILABILITY
AND OTHER FACTORS, INCLUDING WITHOUT LIMITATION, LOOP LENGTH, THE CONDITION
OF YOUR TELEPHONE LINE AND WIRING INSIDE YOUR LOCATION, AND YOUR COMPUTER/DEVICE
CONFIGURATION AND CAPABILITIES, AMONG OTHER FACTORS. IN THE EVENT YOUR
LINE IS NOT PROVISIONED FOR ANY REASON, NEITHER YOU NOR USACONNEX SHALL
HAVE ANY DUTIES OR OBLIGATIONS UNDER THIS AGREEMENT (OTHER THAN YOUR OBLIGATION
TO RETURN ANY USACONNEX -PROVIDED EQUIPMENT, PURSUANT TO THE TERMS OF
THIS AGREEMENT).
USACONNEX DOES NOT WARRANT THAT THE SERVICE, SOFTWARE
OR EQUIPMENT PROVIDED BY USACONNEX WILL PERFORM AT A PARTICULAR SPEED,
BANDWIDTH OR DATA THROUGHPUT RATE, OR WILL BE UNINTERRUPTED, ERROR-FREE,
SECURE, OR FREE OF VIRUSES, WORMS, OR THE LIKE. USACONNEX SHALL NOT BE
LIABLE FOR LOSS OF YOUR DATA, OR IF CHANGES IN OPERATION, PROCEDURES,
OR SERVICES REQUIRE MODIFICATION OR ALTERATION OF YOUR EQUIPMENT, RENDER
THE SAME OBSOLETE OR OTHERWISE AFFECT ITS PERFORMANCE. USACONNEX MAKES
NO WARRANTY REGARDING ANY TRANSACTIONS EXECUTED USING THE SERVICE, THE
SOFTWARE, THE EQUIPMENT OR THE INTERNET. USACONNEX MAKES NO WARRANTY
REGARDING THE CONTENT AND INFORMATION ACCESSED BY USING THE SERVICE, THE
SOFTWARE, THE EQUIPMENT OR ANY LINKS DISPLAYED. YOU EXPRESSLY ASSUME ALL
RISK AND RESPONSIBILITY FOR USE OF THE SERVICE, THE SOFTWARE, THE EQUIPMENT
AND THE INTERNET GENERALLY. YOU AGREE NOT TO USE THE SERVICE, THE SOFTWARE
OR THE EQUIPMENT IN ANY HIGH RISK ACTIVITIES WHERE DAMAGE OR INJURY TO
PERSON, PROPERTY, ENVIRONMENT, OR BUSINESS MAY RESULT IF AN ERROR OCCURS.
IN NO EVENT SHALL USACONNEX (OR ITS OFFICERS, EMPLOYEES,
PARENT, SUBSIDIARIES, OR AFFILIATES), ITS THIRD PARTY LICENSORS, PROVIDERS
OR SUPPLIERS BE LIABLE FOR: (A) ANY DIRECT, INDIRECT, SPECIAL,
CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING WITHOUT LIMITATION, LOST
PROFITS OR LOSS OF REVENUE OR DAMAGE TO DATA ARISING OUT OF THE USE, PARTIAL
USE OR INABILITY TO USE THE SERVICE, THE SOFTWARE OR THE EQUIPMENT, REGARDLESS
OF THE TYPE OF CLAIM OR THE NATURE OF THE CAUSE OF ACTION, INCLUDING WITHOUT
LIMITATION, THOSE ARISING UNDER CONTRACT, TORT, NEGLIGENCE OR STRICT LIABILITY,
EVEN IF USACONNEX HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH CLAIM OR
DAMAGES, OR (B) ANY CLAIMS AGAINST YOU BY ANY OTHER PARTY.
ALL LIMITATIONS AND DISCLAIMERS STATED IN THIS SECTION
30 ALSO APPLY TO USACONNEX ’S THIRD PARTY LICENSORS, PROVIDERS AND SUPPLIERS
AS THIRD PARTY BENEFICIARIES OF THIS AGREEMENT.
ANY RIGHTS OR LIMITS STATED HEREIN ARE THE MAXIMUM
FOR WHICH USACONNEX (AND ITS OFFICERS, EMPLOYEES, PARENT, SUBSIDIARIES,
AND AFFILIATES), USACONNEX ’S THIRD PARTY LICENSORS, PROVIDERS AND SUPPLIERS
ARE COLLECTIVELY RESPONSIBLE.
THE REMEDIES EXPRESSLY SET FORTH IN THIS AGREEMENT
ARE YOUR SOLE AND EXCLUSIVE REMEDIES. YOU MAY HAVE ADDITIONAL RIGHTS UNDER
CERTAIN LAWS (SUCH AS CONSUMER LAWS), WHICH DO NOT ALLOW THE EXCLUSION
OF IMPLIED WARRANTIES, OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES.
IF THESE LAWS APPLY, OUR EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU.
USACONNEX RESERVES THE RIGHT TO PURSUE ANY AND ALL
LEGAL AND EQUITABLE CLAIMS AGAINST YOU PERTAINING TO YOUR USE OR MISUSE
OF THE SERVICE, THE SOFTWARE OR THE EQUIPMENT, OR FOR YOUR BREACH OF THE
AGREEMENT (INCLUDING ANY POLICIES RELATING TO THE SERVICE.)
WITHOUT (A) INCREASING ANY OF THE LIABILITIES
OR OTHER OBLIGATIONS USACONNEX (OR ITS OFFICERS, EMPLOYEES, PARENT, SUBSIDIARIES
OR AFFILIATES), ITS THIRD PARTY LICENSORS, PROVIDERS OR SUPPLIERS ARE
OTHERWISE SUBJECT TO PURSUANT TO THIS AGREEMENT OR SUBJECTING USACONNEX
(OR ITS OFFICERS, EMPLOYEES, PARENT, SUBSIDIARIES OR AFFILIATES), ITS
THIRD PARTY LICENSORS, PROVIDERS OR SUPPLIERS TO ANY ADDITIONAL LIABILITIES
OR OTHER OBLIGATIONS OR (B) INCREASING ANY OF THE RIGHTS YOU ARE
OTHERWISE ENTITLED TO PURSUANT TO THIS AGREEMENT OR PROVIDING YOU WITH
ANY ADDITIONAL RIGHTS, THE MAXIMUM AGGREGATE LIABILITY OF USACONNEX
(AND ITS OFFICERS, EMPLOYEES, PARENT, SUBSIDIARIES AND AFFILIATES), ITS
THIRD PARTY LICENSORS, PROVIDERS AND SUPPLIERS FOR DAMAGES HEREUNDER SHALL
NOT EXCEED THE UNUSED PORTION OF YOUR PREPAID FEES, IF ANY.
31. LINKS.
USAConnex or third parties may provide links to websites other than
http://www.USAConnex.com
or other resources. Because USAConnex has no control over such websites
and resources, you acknowledge and agree that USAConnex is not responsible
for the availability of such external sites or resources and does not
endorse and is not responsible or liable for any content, advertising,
products, or other materials on or available from such websites or resources.
You further acknowledge and agree that USAConnex will not be responsible
or liable, directly or indirectly, for any damage or loss caused or alleged
to be caused by or in connection with use of or reliance on any such content,
goods or services available on or through any such website or resource.
32. INDEMNIFICATION.
You agree to defend, indemnify and hold harmless USAConnex from and against
all liabilities, costs and expenses, including reasonable attorney’s fees,
related to or arising from: (a) any violation of applicable laws,
regulations or this Agreement by you (or any parties who use your account,
with or without your permission, to access the Service); (b) the
use of the Service, the Software, the Equipment or the Internet or the
placement or transmission of any message, information, software or other
materials on the Internet by you (or any parties who use your account,
with or without your permission, to access the Service); (c) negligent
acts, errors, or omissions by you (or any parties who use your account,
with or without your permission, to access the Service); (d) injuries
to or death of any person and for damages to or loss of any property,
which may in any way arise out of or result from or in connection with
this Agreement, except to the extent that such liabilities arise from
the active negligence or willful misconduct of the other party; or (e)
claims for infringement of any intellectual property rights arising from
the use of the Service, the Software, the Equipment or the Internet.
33. REVISIONS. USAConnex
may revise the terms and conditions of this Agreement from time to time
(including any of the policies which may be applicable to usage of the
Service) by posting such revisions to our website at
http://www.USAConnex.com.
Subscribers agree to visit this page and the links thereon periodically
to be aware of and review any such revisions. Increases to the monthly
price of the Service for Monthly Subscribers shall be effective beginning
with the calendar month following the calendar month in which such increases
are posted. Revisions to any other terms and conditions shall be effective
upon posting. By continuing to use the Service after revisions are in
effect, a Subscriber accepts and agrees to the revisions and to abide
by them. Any Subscriber who does not agree to the revision(s) must terminate
their Service immediately.
34. ASSIGNMENT. You
agree not to assign or otherwise transfer, this Agreement in whole or
in part, including the Software or your rights or obligations under it.
Any attempt to do so shall be void. USAConnex may assign all or any part
of this Agreement without notice and you agree to make all subsequent
payments as directed.
35. CHOICE OF LAW.
You and USAConnex agree that the substantive laws of the State of California,
without reference to its principles of conflicts of laws, will be applied
to govern, construe and enforce all of the rights and duties of the parties
arising from or relating in any way to the subject matter of this Agreement.
YOU AND USAConnex CONSENT TO THE EXCLUSIVE PERSONAL JURISDICTION OF AND
VENUE IN A COURT LOCATED IN LOS ANGELES COUNTY, CALIFORNIA FOR ANY SUITS
OR CAUSES OF ACTION CONNECTED IN ANY WAY, DIRECTLY OR INDIRECTLY, TO THE
SUBJECT MATTER OF THIS AGREEMENT OR TO THE SERVICE. Except as otherwise
required by law, including California laws relating to consumer transactions,
any cause of action or claim you may have with respect to the Service
must be commenced within one (1) year after the claim or cause of action
arises or such claim or cause of action is barred.
36. COMPLIANCE. USAConnex’s
failure at any time to insist upon strict compliance with any of the provisions
of this Agreement in any instance shall not be construed to be a waiver
of such terms in the future. If any provision of this Agreement is determined
to be invalid, illegal or unenforceable, the validity, legality, and enforceability
of the remaining provisions shall not in any way be affected or impaired
thereby, and the unenforceable portion shall be construed as nearly as
possible to reflect the original intentions of the parties.
37. THINGS BEYOND USACONNEX’S
CONTROL. USAConnex will not be liable for delays, damages or failures
in performance due to causes beyond its reasonable control, including,
but not limited to, acts of a governmental body, acts of God, acts of
third parties, fires, floods, strikes or other labor-related disputes,
of other things we do not control, or an inability to obtain necessary
equipment or services.
38. ENTIRE AGREEMENT.
This Agreement, including all policies posted on USAConnex’s website,
which are fully incorporated into this Agreement by reference, constitutes
the entire agreement between you and USAConnex with respect to the subject
matter hereto and supersedes any and all prior or contemporaneous agreements
whether written or oral. Any changes by you to this Agreement, or any
additional or different terms in your purchase orders, acknowledgements
or other documents, written or electronic, are void.
39. NOTICE. Notices
by USAConnex to you shall be deemed given: (a) when sent to your
USAConnex email address, (b) when deposited in the United States
mail addressed to you at the address you have specified in your account
options or (c) when hand delivered to your home, as applicable.
40. SURVIVAL.
All obligations of the parties under this Agreement, which, by their nature,
would continue beyond the termination, cancellation or expiration of this
Agreement, including without limitation, those provisions relating to
Warranties and Limitation of Liability and Indemnification, shall survive
such termination, cancellation or expiration.
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